My husband and I were planning on moving and at the advice of our real estate agent decided to replace the carpet
prior to the listing of our home. We wanted a carpet that was attractive, durable and affordable. Allison Lee helped us
choose the perfect carpet. She laid out a number of different samples and colors and clearly explained the
advantages and disadvantages of each type. She made what could have been a very stressful situation fun!
One of the things I was most appreciative about when dealing with Old Floor 2 New is that I felt informed at every
stage of the process. They did an excellent job communicating with us. Another thing that I appreciated was that the
installation was timely. The materials came on time and the installation happened the next day.
On the day of our installation, the crew arrived on time. They were polite, courteous and surprisingly quiet. In fact, my
husband slept through most of it! Old Floor 2 New exceeded our expectations in many ways. One way had to do with
our furniture. We left our furniture in one of the bedrooms and the carpet installers were planning on moving it as they
went. Well, we failed to realize that one piece of furniture had actually been assembled in the room and wouldn’t come
out. The installer actually disassembled the piece, moved it, installed the carpet, then reassembled it in the room! All
without our knowing it. This was, to us, unbelievable customer service.
Throughout the installation our home was kept very clean. We couldn’t be more thrilled with our carpet or the service
we received. Our relator even said it was the perfect choice. Overall, I couldn’t have asked for a better flooring